30-day return policy, free returns

All items ordered from seller OTTO and other sellers can be returned within 30 days from receipt of the goods in the OTO marketplace, and during this period, returns to the respective sellers are free of charge.  

Please note:

• Goods must be returned in complete, unused, and undamaged condition.

• Shipment items as well as particularly heavy or large packages (weighing more than 25 kg or with the longest side exceeding 120 cm) cannot be sent from OTTO stores. Please arrange a pickup date for these goods.